Quote Originally Posted by Mark van Wyk View Post
Technically speaking, you may be right. My mechanic is still checking this out. If (as I suspect) there is no problem with my vacuum system, filters are OK, and it is indeed simply a failed instrument, do you think 80 hours/18 months is a reasonable amount of time to expect this instrument to work? Or, would I have just cause to be dissatisfied? Should I just shut up and buy another one? Or, should I complain a little bit? Considering that it failed so soon after the warranty expired and with relatively few hours with absolutely no abuse (such as spins or unusual attitudes) should Gyro House stick to its warranty terms, or should they grant me some leeway, such as offering to rebuild the unit they sold me?
I believe in the legal world they call it a limited warranty. The part was guaranteed to be free of defects in materials and workmanship for the time in service or calendar time period stated, whichever comes first. Apparently, you felt that was "reasonable" or you would not have purchased the product.

The manufacturer / overhauler satisfied the terms of the warrranty, i.e., the part didn't fail within the stated time in service / calendar time period so "technically speaking" (or legally speaking) they are under no obligation to entertain your claim.

Had the warranty offered 1000h / 2 yrs, you'd have a case. Sometimes a better warranty is only a few $$ more.