Worst Airline Service: Jet Blue

[Bill Greenwood]

Just for the record, Chuck ,I saw the CEO on a tv interview yesterday, and he didn't seem at all bothered by the way his company had treated paying passengers, and as I wrote this is not the first time. I hope the woman does or has lost her job, If it was my company I would not want to be represented by anyone with that cold an attitude toward a 3 year old girl. Regs are one thing, but some humanity and judgement are also called for. The plane was not moving, not taxiing, it was sitting for an hour or two. The flght thug could have asked the Mother to use the restroom and get back to their seat as quickly as possible. It would have been over, no need to involve the FAA or anyone getting fired. I'll bet the if that woman , or any of the crew had a sudden need to use the restroom they would not have sat until wetting themselves, they would have gone in the john.
After the child had wet herself the airline thug threatened to throw them off the plane and call them a security risk. Only the intervention of an off duty J B pilot stopped that lie from becoming a worse embarassement.
It's great that you, perhaps flying in first class have been treated well by J B, but if you were on there for the 9 hour stranded, do you think you might want to use the restroom?
And I hope you don't take any young children with you on your flights.