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Has anyone else downloaded the program and unable to install because they have not received the Activation Key? I have been waiting for the email with the key but I seem to have dropped through the crack somehow. There also seems to be no link to any download support on there website.
Has anyone else had this problem? If so, how did you correct the situation?
Thanks
Tom
Yes, I had the same problem. I tried an @yahoo.com email address and an @gmail.com address and never got an email with a serial number. I finally tried my work email (@_.edu) and then got a message with a serial number. I don't know if they're filtering out common commercial email providers. I also wonder if there's an issue with having DraftSight (their free 2D program) already registered with them.
We own a couple different online businesses, and we have no end of problems with customers using free email services not receiving our emails, including order & shipping confirmation emails from both us & UPS. Yahoo, Gmail, & Hotmail are the worst.
ddoi, Thanks for the insight. I used my work e-mail and got my key "instantly". Now I can't get it to install. I keep getting a C++ install error. I will hopefully get that ironed out tonight. It stinks that the "Student" version we are gifted with does not allow "ANY" support from their tech support.
I think it's not unreasonable that there is no tech support for the student/educational version considering that they have to pay a whole team to sit next to the telephone and answer such tech questions from paying customers.
But all is not lost!! That's what this forum is for. For example, while I can't support any installation problems (because I don't know how the licensing has been set up), I can answer most tech issues with modeling and drafting.
Try me;) - I may even be able to help with some of the engineering issues :rollseyes:
What is the C++ error? Post a screen shot.Quote:
Originally Posted by wellnow1101
You can also register for an account on the SolidWorks website and access their forums. There is likely an answer there to the C++ install issues.
https://forum.solidworks.com/welcome
After trying a Hotmail and several Comcast email addresses, I finally signed up for a Gmail account and the activation key email went to the spam folder. For some reason, none of my other address ever received the activation key email... Hope this helps.
I've had similar personal issues at home with installing and activating Student/EAA version. In my case it is surely because this PC has already performed failed installations before, so the Installation Manager thinks it's still in the middle of another installation. The solution to this is a Clean Install, which usually requires registry editing to remove all references to past installations. I know these instructions and resources exist, but haven't had personal time to explore this fix. I'll report back once I figure this one out, in case it helps others Edit: Oh here they are, found in local post.
Whereas I have Premium licenses available at work, I'd like to install the Student license at home so that I can see available features from your perspective as well.
I have been going through the same mess now for a few days. I just tried registering with a "work" e-mail, but it has been several minutes now with nothing either. How long between registering for Solidworks and receiving the key e-mail?Quote:
Originally Posted by ddoi
It wasn't very long, less than a minute, before the e-mail with the serial number showed up.
After reading mooneymike's post (#7), I went back and checked the Spam folder in my Gmail account and found the message with the serial number. So, it looks like Gmail email addresses are okay.
All, I did use my GMail account and found it in the SPAM folder.... but...... Now my question is:
When I start up the program, not the player that also gets installed, it turns around and asks if I want to Activate Now or later and use the 30-day grace period.
I clicked the activate now and I get another registration box with a bunch of education-institutional questions, such as your school when to graduate, what classes are you taking....
I bailed out and went to the "register later", so I am assuming that you get an activation code to download and install, and then you get another to register the software.
Has anybody else gone past this step?
Keith
N 38.9940
W 105.1305
Alt. 9,100'
CH701 - scratch building
Email me if you still did not get the activation key via email. I can look you up and send the activation key.Quote:
Originally Posted by klavdivs
You get one email from EAA with instructions on how to download the software and a unique EAA code. Those instructions contain the information you need to answer those registration questions. After you download the software on the SOLIDWORKS site, you should get an email from SOLIDWORKS with a 24-digit key to activate the software. If you didn't get that key, check your email spam folder in Gmail, bulk in Outlook, or switch to another program if you are using Yahoo.Quote:
Originally Posted by ch701builder
Hi Cory,
I guess my question is: what do I put into the Solidworks question/answer dialog box before they send me an activation code;
What is my school name, Major, year of graduation..... These are different than the EAA questions.
Thanks,
Keith
I have tried to attach a screen snipet snapshot of the SOLIDWORKS Product Activation dialog box asking for questions stated above, but it says I have 420003 characters and needed to shorted to 10000 characters.
but anyway what do I fill into these questions?
Quote:
Originally Posted by ch701builder
Did you get this e-mail with instructions for downloading the software? The info you need is in this e-mail (blanked out in my image). After you fill out this dialog you will get a seperate a-mail with the 24 digit serial number / activation key
https://www.dropbox.com/s/6vexkxmnza...tions.png?dl=0
Attachment 5690
Noting the many instances of failure to receive the Student Design Kit Serial number from SolidWorks. I had the same problem, no response after several days.
Turns out my problem was somewhat similar to those having problems with yahoo mail. I am using an email re-director hosted by IEEE. This enables me use a single email address, but change the ultimate destination of my email between work and home, or in the event of a change in work or home address. Unfortunately it appears SolidWorks refuses to send their serial number email to such a redirected address (or they don't recognize ieee.org as valid). Either way, I had to use my Time Warner rr.com email address to get a response from SolidWorks. This response came within less than a minute of submittal.
Bob
Hi All,
Yes, I did use that process, and that allowed me to download the program to install. Now it is asking me to register or use the 30-day free trial. When I go to register to enter the CODE, before I can get to the place it is asking for the CODE it comes up with another dialog box asking for education institutional information. Example: the graduate year dropdown box doesn't even go as high as the EAA directions example showed to enter in the first time to get the original download code.
Do I try to use the same answers again as the original EAA directions state to continue to register?
I guess what I am trying to ask is, I am having to enter my contact information in twice, but the SOLIDWORKS Product Activation Contact Information dialog box is different than the original EAA information. Is this correct?
Keith
All,
I just went ahead and entered "what I thought was correct" into the 2nd set of dialog box questions and do have a successfully activated 1-yr of Solidworks.
Thanks for your support.
Keith