Cary, I didn't mean I waited until yesterday to try to get them fixed. I'm saying that, for example, while the 196 was still listed for new sale on the Garmin website their service department emailed me their recommended fix for my "sticky buttons" problem was to toss the unit and buy a new one. The very next day I could no longer find it listed for new sale on their website. Coincidence? I no longer buy nor recommend Garmin products, but, as always, YMMV.