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Thread: Unable To Receive Download?

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  1. #1

    Unable To Receive Download?

    Over the past two weeks I've tried multiple times to get a download for Solidworks through EAA. I fill out the form, and it says I will receive an email shortly... The email never comes. I typed in the email correctly, my member number is correct, but nothing ever shows up. Are the servers broken? Has this ability been discontinued?

    Thank you for any input or help.

  2. #2

    Join Date
    Sep 2013
    Location
    NE Suburb, Twincities MN
    Posts
    36
    Have you looked in your spam filter or reports to see if the email is getting blocked?
    EAA 745 - White Bear Lake MN

  3. #3
    I have checked all of my folders, including both Spam and Trash. Unfortunately, nothing is there...

    I have done this process before, and it worked (about 7 months ago). The number from my older download no longer works on the Solidworks website, unfortunately.

  4. #4
    I found out the issue.

    For some reason, my email was not being accepted as a correct email format. So that you know, it is ***********17@gmail.com (where the * characters are letters). I assume that the form errors because of the numbers before the @ symbol. Also important to note, is that the warning message only flashes for half a second. This makes it very hard to see, and even once you know to look, there isn't enough time to read it. Using my second email, it worked the first time.

  5. #5
    EAA Staff
    Join Date
    Jan 2014
    Posts
    119
    When you use Gmail, our instructions end up in your Promotions tab (not in spam folder).

  6. #6
    Quote Originally Posted by Cory Puuri View Post
    When you use Gmail, our instructions end up in your Promotions tab (not in spam folder).
    My other account is also a gmail account. I checked the Promotions folder on the first account as well- It was never sent (or at least never arrived).

  7. #7

    Join Date
    Aug 2019
    Posts
    1

    Unable to receive download

    Quote Originally Posted by Cory Puuri View Post
    When you use Gmail, our instructions end up in your Promotions tab (not in spam folder).
    After fillng in the form to receive a download code, no e-mail arrives - in any folder. My e-mail addr is dcarter204040@gmail.com Another poster 6 Aug 19 said he believes the numbers in the e-mail address cause the e-mail to be deemed invalid. Help us.

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