Hi all,

From what I can ascertain I'm not the only one experiencing this problem however, to date I haven't been able to figure it out for myself so I'm reaching out to the community. I filled in the relevant forms and received the email with serial numbers. I was able to download the installation manager set up files no problem. I'm able to start the installation manager and fill in all the serial number details but it's when I click download and install that the process stops. I then get a choice of retry or manual download. Either option doesn't work.


I'm using a clean installation of Windows 10 Pro 64bit. I've cleared browser cache and history and turned off anti virus programs but the problem persists.


Can anyone assist please?


Thanks and best regards,

Don

Member 1301108