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Thread: Stopped working, won't activate...

  1. #11
    Sorry, I misunderstood. Did you try re-entering the SN you got in your original 2017 email? I filled out the 2017 request form 3 times, each I received an email with the same SN I received with I first applied for SW2017. So I'm guessing that even if you did get an email, it would have the same SN as before.

    For me, just using the modify option in add/remove programs didn't re-authorize. I had to go find the swactwiz_s.exe program and run that manually, only then did my installation get authorized. Its almost like the add/remove program thing only updates the SW serial number, but doesn't connect to the Solidworks mothership to re-up the license.

    Anyway, sorry to hear you're having so many problems. Hope you get it working.

  2. #12
    DaleB's Avatar
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    Every time I tried to install SW, even after removing it from the control panel, it would give me a message that it was pending a re-boot from a previous installation (yes, even after re-booting twice). This morning I de-installed SolidWorks, then spent half an hour with regedit cleaning out any references to it int the registry. Tried re-installing it. At 57% it put up a completely blank window that looked like it was supposed to have an error message. After waiting 10 minutes or so for anything else to happen, I killed that installation. Rebooted again, and tried installing it again. This time it seemed to install cleanly, started up fine, I had to enter my name, location, EAA for the school, etc. The next screen already had my SN populated. Either I must have missed a registry key somewhere, or SW is actually Dracula. Anyway, after an hour of screwing with it, I finally got to the end result...

    "Activation transaction failed: Serial number expired. Please contact your reseller. (3/0)"

    I think I've followed all the advice here. I renamed the FLEXnet folder, deleted the FLEXnet folder, uninstalled and re-installed several times (I lost count), tried the license renewal page three times, manually ran swactwiz, cleaned out the registry. The result has been zero other than wasted time and frustration. I've received NO email, NO new license key, and still get the exact same response that I did when I started. I also tried the email activation. I did get an email response that time... which says, "Warning: Serial number expired. Please contact your reseller. (3/0)". What a surprise.

    So to recap: I installed SW in April of this year, and it stopped working some time between July and October. I'll be generous and call it six months. The drawings and parts I had spent hours creating are completely useless and un-accessible to me now, so my net SolidWorks experience has been many hours of completely wasted time.

    Screw it. I guess I don't need it that much, I'm done.
    Last edited by DaleB; 11-05-2017 at 11:39 AM.
    Measure twice, cut once...
    scratch head, shrug, shim to fit.

  3. #13
    I am having a problem somewhat like this one. I can run Solidworks once and create parts and everything is fine until I exit the session and then try to start again. After that, when I try to open the file Solidworks hangs and I get a grey box with the Windows message, "Solidworks 2017 has stopped responding". It gives me the option to wait for it to respond or to kill the program. I have waited overnight and no response. I have to kill the program. I can run benchmarks and such but if I try to open an existing part or start a new one it hangs. If I completely uninstall and then reinstall it will work for one more initial session and then hang again.

    I tried the sequence,

    "
    Here's what I did:

    1. Open a folder in windows and navigate to the Solidworks install directory. Should be something like "C:\Program Files\SOLIDWORKS Corp\SOLIDWORKS".
    2. Find the file called "swactwiz_s.exe" and double click on it. You should get a dialog that says "Solidworks Product Activation", select "Activate/Reactivate your product license(s)".
    3. Click "Next", verify "Automatically over the internet (recommended)" is checked.
    4. Click "Next", this should show your contact and school (EAA for us) information.
    5. If that's all correct, click next. The app should connect to Solidworks and re-activate your license.
    "
    and that allows me (without a total uninstall/reinstall sequence) to run again for one more session. Has

    Has anyone else had similar problems and, if so, has a solution been found?

    Thanks,

    George Moore

  4. #14
    EAA Staff
    Join Date
    Jan 2014
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    What are you using for a video card? This sounds similar to the error we get when a computer has less than 8 GB of video RAM and something other than a nVidia Quadro or AMD FirePro.

  5. #15
    Corri,

    Sorry for the delay responding; traveling.

    My video card is an NVIDIA GeForce GTX 970. I know it is not on the approved list but everything works fine when the program does not hang up. My processor is a Intel i7-6700 CPU running at 4.0 Ghz. I have 16 GB of RAM installed. Running under Windows 7.

    Following my last post, I did an advanced full un-install (hopefully to clean out the registry) and then a full download and re-installation. I run diagnostics and everything is good except that the video card is not in the Solidworks database. Before I could run the Benchmark with rendering and Simulation just fine. Now even that hangs up. When I try to use it normally everything is fine until I try to start a new drawing or open an existing. The sequence is File-Part-OK. Then when I put the cursor over the window it shows the hourglass. If I click on the window, it gives me the message "Solidworks 2017 is not responding." Only option then is to close the program.

    When I was trying to get going on Solidworks a few months ago I could at least run the program once successfully before this started happening. I had decided I could just leave the program running and have something workable. But if the computer did a reboot, I would have to do a re-installation to get my one run session going again. Now I have no options. I suspect something is amiss with my registration with Solidworks and this is what is causing the problem. Very frustrated.

  6. #16
    EAA Staff
    Join Date
    Jan 2014
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    One of our members, Fi Dot Fomichev, is the gentleman who helped us find a contact at DS SolidWorks to secure this member benefit. He works at nVIDIA in software testing conducting large testing projects and building infrastructure to conduct testing. He shared that the GTX is very similar to the Quadro, but they have different drivers and one minor design difference that makes the GTX great for gaming but ineffective for simulation. You may have some luck getting it to work a few times, but then it will fail, and can even cause your computer to freeze. I would suggest finding a friend to conduct the simulation for you or upgrading to an AMD FirePro or nVIDIA Quadro. You can also get a Dell laptop refurbished for around $800 with a Quadro in it on AMazon or Ebay.

  7. #17
    DaleB's Avatar
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    Cory, did you get my email reply from last week?
    Measure twice, cut once...
    scratch head, shrug, shim to fit.

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