Originally Posted by
Floatsflyer
Bill, you described the Delta event quite well and set out most of the details of what occurred with the exception of stating that their teenage son took another flight and the parents were using his boarding pass for that toddler. WTF is wrong with airline employees? Bad training? Flight attendants and gate staff going rogue and making up the rules on the fly? Threatening, bullying and abusing(physically, mentally and emotionally) is official policy?
They have recent bad behaviour airline events in their immediate minds and they still continue to behave badly. It's insane! Like I stated in the other thread, this must be the result of a deeply entrenched sociopathic culture across the entire airline industry.
I don't understand why this Delta situation was not handled satisfactorily at the gate before boarding? How did the toddler get on the plane with the teenage son's boarding pass?