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Thread: Online Ticket Purchsing Issues?

  1. #1

    Online Ticket Purchsing Issues?

    When I bought my son's weekly pass for him this morning (using his member number), it didn't give an option for the student pass, so I assumed that it ended at age 17. But I see now that it's ages 6-18. I paid $123 for his weekly wrist band but it should've actually charged $62 according to the fee schedule. (for the record he is still an actual student, too)

    I swear I have some weird little quirk with tickets every year. (not an eaa fault thing, just always something odd)

  2. #2
    spongebobiwan's Avatar
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    Jul 2011
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    Murphy's Law

    Russ Zimmerman
    EAA Member #292524
    "Thanks Paul"

  3. #3
    EAA Staff
    Join Date
    Sep 2015
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    74
    Quote Originally Posted by TheGreatFlight View Post
    When I bought my son's weekly pass for him this morning (using his member number), it didn't give an option for the student pass, so I assumed that it ended at age 17. But I see now that it's ages 6-18. I paid $123 for his weekly wrist band but it should've actually charged $62 according to the fee schedule. (for the record he is still an actual student, too)

    I swear I have some weird little quirk with tickets every year. (not an eaa fault thing, just always something odd)
    This is a legitimate concern. Can you please send an email to eaarefunds@eaa.org regarding this issue? You shouldn't have had to pay the $123 rate if your son is under 18.

    Thanks,
    Eric
    Eric Cernjar, EAA # 1133654
    Membership Marketing Manager

  4. #4
    Quote Originally Posted by Eric Cernjar View Post
    This is a legitimate concern. Can you please send an email to eaarefunds@eaa.org regarding this issue? You shouldn't have had to pay the $123 rate if your son is under 18.

    Thanks,
    Eric
    I did initially email member services and they told me to contact that email you listed above, but I never heard anything back. Thanks for your help.

  5. #5
    EAA Staff
    Join Date
    Sep 2015
    Posts
    74
    Quote Originally Posted by TheGreatFlight View Post
    I did initially email member services and they told me to contact that email you listed above, but I never heard anything back. Thanks for your help.
    I think everyone is still getting their bearings back after the event, but I'd expect that you will get a response in the next week or two. If you do not, could you please send me a PM?

    Thanks,
    Eric
    Eric Cernjar, EAA # 1133654
    Membership Marketing Manager

  6. #6
    Quote Originally Posted by Eric Cernjar View Post
    I think everyone is still getting their bearings back after the event, but I'd expect that you will get a response in the next week or two. If you do not, could you please send me a PM?

    Thanks,
    Eric
    Thanks so much. The ticketing company actually sent through a refund of the difference this morning.

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