If you are in the market for a new hangar door, and are considering aHydroswing, please read on! At first glance, the company looks veryprofessional, with a nice looking web site that will impress you, but you’ll belucky if you ever receive your door, let alone get your money back.
We ordered a door for our new hangar house last January, and were told itwould take about 6 weeks to receive it once it went into production. Ourbuilder paid the total amount, including $2000 for installation the last part ofMarch in order to start production. We should have received the door andhydraulic parts (ordered from a separate vendor by Hydroswing) in sixweeks, according to Hydroswing.
When we hadn't gotten the door or hydraulic parts by June, we startedmaking phone calls to our sales manager, most of which were not returned.We expressed our concern that the company might be going out ofbusiness, but were told that production had been held up due to badweather in Mexico, where the door frame is manufactured. After morecorrespondence and excuses, we finally got the door frame in July, but westill have not received the hydraulic parts. All we have gotten are a lot ofexcuses, and frustration for our $15,000 (including the $2000 forinstallation, which of course never happened). Reports to the BetterBusiness Bureau and letters from our lawyer have only gotten us more lies.
In order to finish our house so we could move in, we found anothercompany that makes a hydraulic door. We, of course, had to pay foranother door, new mechanical engineering on our hangar, extra shipping toget it here quickly, and extra for installation in order to retrofit our dooropening to the new door.
This is a brief summery and does not include the frustration and details ofour hassles with this totally disreputable company! At this point, we feel wewill not be able to regain the money we have lost, so we decided to do whatwe can to keep this from happening to others in similar situations. Take ouradvise. Avoid the frustration and loss of time and money, and find anothercompany to supply your hangar door!