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Thread: Chapter Websites and WEBS Support

  1. #1
    Hangar10's Avatar
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    Chapter Websites and WEBS Support

    Just wondering if anyone else is having, or has had trouble uploading photos to the Photo Gallery on the news WEBS hosted chapter web sites? While the editor is somewhat klunky, I've managed to struggle with it for severlal months now and we've got a fairly decent site put together. We haven't had any problems uploading photos until this weekend.

    Some will load and others will not... but it isn't the same pattern, just random failures during each attempt. Here is what I get when I try to upload...

    Capture.JPG

    I posted a request on the WEBS - GetSatisfaction forum and they simply merged my request with another long and ongoing discussion about people having the same, or similar issues. http://support.webs.com/webs/topics/...from_gsfn=true

    The primary recommendation on this thread was to update Adobe Flash. I've tried to upload my photos from three different computers using two different browsers (IE and Firefox)... and I've even updated Flash (which was already current) on one machine... still, no joy.

    Anyone have any suggestions?

    Hal, have you had to address this before? The web sites are alright once we struggle through the setup, but maintaining them is difficult enough without the added frustration. Hopefully someone has a fix.

  2. #2
    EAA Staff / Moderator Hal Bryan's Avatar
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    Hi Mark -

    I haven't encountered this issue directly, and I haven't gotten any other reports from other Chapters at this point. I'll reach out to Webs and see what I can find out, but please bear with me as I'm headed out of town for a week (to work our booth at Sun 'n Fun) so I'll be at least occasionally off the grid.

    Best -

    Hal

    Hal Bryan
    EAA #638979
    Online Community Manager
    EAA—The Spirit of Aviation

  3. #3
    Hangar10's Avatar
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    Thanks... I'm working with them too, but so far the solutions are not working out. There are several other WEBS users that are having similar problems outside of EAA, so hopefully they will find a solution.

    If they do, I'll post an update here.

    Thanks again!

  4. #4
    Hangar10's Avatar
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    No real explination was offered on what the problem was, but suddenly I was able to upload images just as I was in months past. The moderator on the WEBS forum simply stated, "This issue should now be resolved. Please let us know if additional assistance is needed."

  5. #5
    EAA Staff / Moderator Hal Bryan's Avatar
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    Glad to hear that it's fixed, and thanks for the update Mark - I'm still curious as to what happened. Keep me posted if anything similar pops up again.

    Hal Bryan
    EAA #638979
    Online Community Manager
    EAA—The Spirit of Aviation

  6. #6

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    Glad you had some luck with Webs support - I'm trying to get the forums working for our chapter and I contacted Webs support on 4/10 and they still have yet to address my problem.

  7. #7
    EAA Staff / Moderator Hal Bryan's Avatar
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    FYI - I had multiple conversations with Webs' director of support today about the forums issue - I hope to have an update tomorrow.

    Hal Bryan
    EAA #638979
    Online Community Manager
    EAA—The Spirit of Aviation

  8. #8
    Rick Rademacher's Avatar
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    Hal is trying to get the Webs staff to correct this forum issue. As the www.cubs2oshkosh.com site, an EAA Chapter site mod is having this same forum problem, I too am not happy. Let's hope that a resolution comes sooner rather than later. Another site, not EAA related that I have with Webs has a forum area that is working. Go figure!

  9. #9

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    This is good to hear - I tried diagnosing the issue myself, but had no luck at all. I have emailed them for updates and get the "we're working on it" response... The disappointing thing is I have a presentation coming up for the chapter on how to use the forums for flight scheduling and ridealongs, and I figured a month would be a substantial enough timeframe for it to be fixed. Hal, thanks for getting on them about this issue, it sucks to hear its not just my site, but it's also kind of a blessing in that maybe you will be able to get them to fix it more quickly because it's multiple sites having the issue.

    Thanks for the help!

    David

    EDIT

    One other thing if you talk to Webs again - if I log in to manage the webpage as the webmaster, and edit the forums page, the reply boxes are there for me... But log out of editing the page and the manager and just log into the site, and the text boxes aren't there any more. Thought this might help for troubleshooting...
    Last edited by madredr1; 05-03-2012 at 10:00 PM.

  10. #10

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    Quote Originally Posted by Rick Rademacher View Post
    Another site, not EAA related that I have with Webs has a forum area that is working. Go figure!
    That's really odd, I figured it would be an issue with the forum application as a whole - must be the way the set up the format for the EAA sites then? Thanks for the information though guys, I really appreciate it - your updates are significantly more than I have gotten from Webs so far!

    David

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