Worst Airline Service: Jet Blue
Some years back the was a period where airlines completely forgot that they were in the service business to real human beings. They treated people like packages as if they were Fedex, except the packages probably had it better.
One of the worst and earliest incidents was Jet Blue, who left a plane full of passengers, including parents with infants and elderly stranded on the tarmac in NY for over 9 hours. And they certainly didn't seem to care, after all, the CEO wasn't on the plane. It took passenger led protest for Congress to finally act and mostly these really long incidents are gone now. The airlines blamed it on everyone else, but once there were large fines possible, they found a cure pretty promptly,and such incidents are mostly gone now.
Now they have even hit a new low,see the story in the business section of USA Today Monday. The Jet Blue plane was again SITTING on the tarmac, Not Moving for an hour or two, and a Mother needed to take her 3 year old daughter to use the restroom. The flight nazi, refused to let the girl go, even stood in her way, until the girl had and accident and then Brunhilda refused to help the Mother try to comfort and clean up her daughter.
I just saw the CEO of J B on TV and once again he doesn't seem at all embarrased at the lack of concern, even a minimum of decency, of his company toward the public. He's s David Barger, reminds me of Sonny Barger. He makes $885,000 a year so children are likely not his concern.
To be fair, one of their off duty pilots was on board and tried to help the Mother and child and thought the airline was wrong.
To be fair, I have stock on Southwest, of which it is up 225% and I have never ridden on j B and don't own their stock which is down about 20%.
Worst Airline Service: Jet Blue
Just for the record, jetBlue has apologized for the incident, and has offered the passenger a credit and a $5,000 donation to the charity of her choice. The "flight nazi," as you put it, would have violated FAA regulations by allowing the pax to use the lavatory after the plane left the gate. (By the way, why does everyone seem to feel the need to call someone a nazi if they do something you don't like? Please, let's leave the nazi label to actual Nazis...) In other words, she would have opened up her company to federal fines and possibly lost her job in the process. To be fair, I DON'T have stock in jetBlue, but I have had very positive experiences every time I've flown with them.
http://www.usatoday.com/story/todayi...elay/10572277/
Worst Airline Service: Jet Blue
Yup. A three-year-old child wet herself on an airplane. Worst. Airline. Service. Ever. Gimme a break. It's easy to imagine scenarios that would've gotten the child injured, and presumably would have you incandescent with rage at the airline's lapses. For instance, child takes a little longer in the bathroom than planned (That never happens, does it?) Captain starts taxiing, little girl finally emerges from bathroom; captain slams on the brakes to avoid a King Air that taxis in front of him; child's head slams into the edge of a service cart. Now explain that one to the FAA and the family's lawyers at the deposition. The little girl's mother is over the incident. Why aren't you? You want the FA ("flight thug") fired? Really? For following the regs? And you've got your shorts in a knot because the CEO, who makes $885,000 a year (for running a $5B company, by the way), wasn't appropriately contrite on TV? Sorry, I'll save my outrage for something a little more serious than a toddler peeing in an airplane. And as for first class, I wouldn't know. When I fly commercial, it's in steerage with the rest of the peasants. Either that or I fly my Yankee. No bathroom breaks on that either.
Worst Airline Service: Jet Blue
No, I don't have kids. But I've known many three-year olds. And I've even BEEN a three-year-old. In my admittedly limited experience, three-year-olds get over unpleasant incidents a lot faster than many grown men. Sure, jetBlue probably could've handled it better. Odds are, they could've broken the regs and let the kid go to the john a hundred times without any repercussions. But, let one child get hurt while the airline is violating the regs out of "common sense" and the Feds and the courts and the media (and many people on this forum) will descend on them looking for someone to blame. I don't have a dog in this hunt. I really don't care one way or the other about jetBlue. But, yes, I get a little irritated when an employee making a judgement call gets called a Nazi and a thug for her trouble, particularly by a pilot, who should know better.